Head of Business Support

Permanent Position
26 Apr 2017
Expires on 10 May 2017

Company Description

Our client is a leader in research-focused healthcare with combined strengths in pharmaceuticals and diagnostics, they are the world’s largest biotech company with truly differentiated medicines in oncology, virology, inflammation, metabolism and CNS. Our client is also the world leader in in-vitro diagnostics, tissue-based cancer diagnostics and a pioneer in diabetes management

Posted by

Kelvin PANG Yu Kiu (Reg No: R1325516)


+65 9712 3229


Job Description

  • Create an environment of strong team spirit, timely and effective communications, sense of urgency, high motivation and inspire teams to achieve goals in the immediate and longer term. Be an active and visible change agent, promoting flexible and open mindsets to new opportunities
  • Establish strategic goals and objectives and maintain full strategic responsibility for the organisation
  • As a site leadership team member, drive collaboration within site and across network activities, cross-functional planning, and decision making
  • Accountable for overall budget and financial performance of the Business Support organisation
  • Proactively promote positive Safety Culture and cGMP operating principles
  • Embody PT lean leadership principles and methods while fostering a continuous improvement mindset
  • Responsible for developing the Site Business Plan and Operational Plan
  • Develop and oversee the site-wide Communications strategy and execution
  • Lead and facilitate a process to develop RSTO Strategy, roadmap and goal-setting for the site
  • Identify tactical and strategic opportunities in Singapore, develop decision frameworks, and coordinate analysis efforts
  • Support development, implementation and monitoring of Site Goals and KPI’s
  • Responsible for implementation and continuous improvement of business processes at the site
  • Ensures site alignment with PT goals, systems and business processes
  • Directs and develops site Program Management Office (PMO) processes and ensures alignment of the site and network portfolios
  • Oversee product technical transfers execution (XTL’s)
  • Provides oversight and ownership for the site Risk Management Process including Quality, Safety and Business Risk
  • Provides oversight and ownership for the site Business Continuity
  • Oversees the investment and project execution of Capital projects in partnership with global engineering PTA
  • Lead and develop Technical Training for site, including adult learning theory, training administration / logistics, training program management, new hire and contractor on-boarding, and overall accountability for training at the site
  • Ensures a compliant training environment and documentation system
  • Oversee and implement Business Process Management, Operations reviews, Resource Management, and Governance for site
  • Drive Business Process Management excellence
  • Local dotted line leader for IT support at the site


  • Bachelor’s Degree (Science or Engineering preferred) / Graduate Degree or MBA is preferred
  • 10 or more years’ work experience in the pharmaceutical or related industry 
  • 6 or more years’ people management experience
  • Expert knowledge of network and site business developments, opportunities and challenges

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