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International Application Support Specialist

Permanent Position
11 Aug 2017
Expires on 31 Dec 2017

Company Description

One of the world’s leading providers of high-performance bioanalytical measurement solutions for life science research, pharmaceutical and biotherapeutic development. With over 130,000 placements in laboratories around the world, our instruments have catalyzed brilliant scientific research described in over 25,000 peer reviewed publications. Included within a broad product portfolio are platforms for high-throughput screening, genomic and cellular analysis, colony selection and microplate detection. These leading-edge products empower scientists to improve productivity and effectiveness, ultimately accelerating research and the discovery of new therapeutics.

Posted by

Jamie Wong Jing Xian (Reg No: R1764286)

Tel

+65 9725 2699

Email

Job Description

  • Provide sales support through effective and convincing product demonstrations
    • Provide on-site product demonstrations as requested and justified by sales representatices for competitive sales support 
    • Provide technical seminars or provide technical back up in support of field sales when necessary
    • Work with prospective customer of customer samples to provide proof of principle or initial experimentation to demonstrate functionality with company products
    • Attend trade shows as necessary
  • Provide all application and technical support for all products to potential and existing life science research customers
    • Answer all customer and distributor technical inquiries through timely telephone and email support within 24 hours of receivethe request
    • Support new customers & distributors or new users of the instrumentation or reagent kits through phone/email or site. "Hand hold" new users to the point they are able to work independently and provide training or low level support to other users at the site
    • Ensure that customers & distributors are using the products properly and are satisfied with the specified performances
    • Follow up with distributors to ensure proper training has been performed and the customers are able to independently work with all products
  • Conduct training programs to educate and train distributors and customers on the entire product line
    • Continue with existing training programs for customers and internal/field representative
  • Travelling expected to be 50%-70%

Requirements

  • A minimum of a BS degree (MS or PhD preferred) in a Biological Science field 
  • At least 2 years of related work experience 
  • Must have excellent verbal and written communication skills
  • Must have the ability to manage multiple projects and deadlines, work well under pressure with a diverse group of colleagues
  • Must have practical and scientific knowledge of system applications including upstream and downstream instrumentation and applications
  • Must have excellent group presentation skills

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