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Head of Client Manager - Banking

Permanent Position
05 Nov 2019
Expires on 05 Dec 2019

Company Description

European International banking which is in top 10 ranking as the largest bank by total assets, and currently operates with a presence in 77 countries.

Posted by

Vicky Treratanasakullert


+66 8 2 6724555


Job Description


Due Diligence

  • Client onboarding process as well as account opening
  • Client static data update/ amendments
  • Clients documents safe keeping
  • Monitor/follow-up clients data quality in internal system
  • KYC recertification (periodic task depending on the sensitivity), to maintain quality and timeliness for the KYC files, to validate the information in internal system or relevant KYC applications, to ensure the relevant documentation have been uploaded and to validate the CAC and related minutes of meeting.
  • To ensure the monitoring of the internal system alert (PEP, negative sanction) to process and escalate the alerts to the relevant levels of approval.
  • Client Off-boarding and account closure


Client Services

  • Coordinate client account management workflow
  • Manage clients’ enquiries & complaints (E.g. account balances, fees, payments, incidents)
  • Manage client request with regards to Fixed deposits and liaise with FO
  • Provide feedback on missed deals to business line
  • Manage team performance and ensure all clients requests are followed up, answered and logged timely.
  • Manage e-banking support (Connexis Cash, Trade, Supply Chain) as the first point of contact of e-banking clients and coordinate with Regional e-banking support when request is system/ product related.
  • Responsible for expanding and enhancing data strategy to maximize quality in client relationship management.
  • Interface with Client and internal teams i.e. Operations to ensure client experiences are well handled and managed.


Loan Services

  • Supervise the loan administration for all types of loans
  • Validate loan facility agreement prepared by CLM Team (Coverage/ Vanilla only)
  • To ensure complete and proper documentation of lines of credit approved to clients of the bank.
  • To be responsible for the safekeeping and custody of all documentation, including but not limited to facility and securities documentation, related to the lines of credit extended to the clients of the bank.
  • To ensure proper, timely and orderly management of the loan facilities extended to the clients of the bank.
  • Coordinate and work with relevant internal and external teams i.e. Legal in case of need to ensure smooth flow of relevant loan processes.


Corporate Credit Control

  • Guarantee the conformity of the authorizations & collaterals/guarantees put in place with the credit decisions made
  • Ensure the management and integrity of risk data input into Risk systems used in the control and reporting of credit/counterparty risk
  • Guarantee that credit/counterparty risks taken by the Bank are monitored correctly
  • Contribute to or provide appropriate risk reporting information as required by Business, Risk and Bank Management (for those reporting unavailable in global systems)
  • Mandate on Financial Institutions and Banks is  restricted to Financing Lines
  • Global Market Line excess monitoring related to Corporate is managed/controlled by Risk


Permanent Control

  • Direct contribution to company operational permanent control framework
  • Ensure that the team complies with the operational permanent control, legal and regulatory framework and requirement.
  • Monitor attendance and ensure guidelines are followed (Compliance Leaves, Compliance Training)


Specific Qualification :

  • Preferable Master degree in Business Administration, Finance and Banking, or related field
  • Working experience up to 10 years with at least 5 years of experience in Client service/management function or related functions in international banking
  • Experience in loan management and KYC due diligence functions [mainly focus on KYC]
  • Able to handly KYC and Client Service team in parallel
  • Corporate Banking experiences and products knowledge is preferable
  • Strong people management skills is required
  • Excellent Communication skills
  • High level of internal consultancy skills
  • Maintain and promote regular interactions with team and other internal stakeholders

[Welcome all nationalities]

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