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Application Support Analyst
25 Nov 2020
Expires on 09 Dec 2020
Our client is from one of the local conglomerate group and they are looking for a great talent as Application Support Analyst.
Act as a contact person for applications support in the IT back office, handle enquiries and provide technical support to users, include troubleshooting, incident and problem identification, provide resolution and escalation, bug fixing and change management, to avoid re-occurring of incidents and events
Monitor daily operation to ensure incidents are resolved and meet the service-level, make corrective action and update incident status to stakeholders
Collaborates with internal and external vendors to resolve production support and handle change deployment, take ownership of the outcome
Monitor external vendors service consumption and assist in annual review of their maintenance contracts
Support new applications’ on-boarding process, as well as schedule planned and urgent changes with operation
Comply with standards and change deployment policy to meet with the audit requirements
Maintain operations procedure and documents to ensure proper support model are being in place and followed
Degree in Computer Science, Engineering, IT or a related discipline
Minimum 4 years of relevant experience in IT technical support role on applications (SAP, Microsoft Dynamics NAV/AX and D365) is preferred, experience in BI solutions (Power BI/ Tableau) is a plus
Familiar with ITIL framework and acquired certificate
Proficient in both spoken and written English and Chinese