Job Description

Customer Service Engineer Job Description:

  1. Provide technical support and troubleshooting for customers using bonding machines
  2. Install, maintain, and repair equipment at customer sites
  3. Train customers on the proper use and maintenance of equipment
  4. Communicate with customers to understand their needs and provide solutions
  5. Collaborate with internal teams to resolve technical issues and improve product performance
  6. Document service activities, issues, and resolutions for future reference
  7. Stay current on industry trends and technology to provide the best possible support

Job Requirements

Customer Service Engineer Requirements:

  1. Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field for fresh graduates
  2. +3 years of experience in servicing bonding machines for experienced candidates
  3. Strong technical knowledge and troubleshooting skills
  4. Excellent communication and customer service skills
  5. Ability to work independently and in a team environment
  6. Willingness to travel to customer sites as needed
  7. Detail-oriented with good organizational skills
  8. Ability to adapt to changing priorities and handle multiple tasks simultaneously