Job Description

  • Mentor, coach, and manage a team of talented Service/Site Reliability Engineers.
  • Foster a culture of blameless post-mortems and use incident data to drive systemic improvements and prevent recurrence.
  • Drive the strategy for reducing toil by aggressively pursuing automation in all operational aspects, including deployment, scaling, healing, and monitoring.
  • Collaborate with product and development teams to ensure new features and services are designed with scalability, operability, and reliability built-in.
  • Oversee the team’s on-call rotation. Act as a high-level escalation point for major incidents, ensuring swift resolution and effective communication.
  • Forecast future service load and manage infrastructure capacity to ensure continuous, predictable performance.

Job Requirements

  • A Bachelor's Degree or higher  in Biomedical Engineering, Industrial Physics & Medical Instrumentation, Electrical Engineering, or a related technical discipline is strongly preferred.

  • A minimum of 3 years of dedicated experience in the technical service field within the medical device, scientific instrument, or healthcare technology sector is essential. 

  •  Must possess excellent interpersonal skills and the ability to build effective working relationships with diverse groups, including technical staff, internal sales teams, hospital administrators, and clinical customers.

  • Strong English language skills, both written and verbal, to effectively communicate with international partners.

  •  Willingness and ability to travel upcountry.