Job Description

We are seeking an experienced Head of Mall Operations & Facilities to lead the overall operations, engineering, and facilities management of a large-scale lifestyle destination.

This leadership role is responsible for ensuring operational excellence, maintaining a safe and efficient environment for tenants and visitors, optimizing asset performance, and driving continuous improvements across mall operations. The ideal candidate is a strategic leader with strong technical knowledge, commercial awareness, and proven experience managing retail or commercial properties.

 

 

Key Responsibilities

Mall Operations & Facilities Management

  • Lead the day-to-day operations of the mall, ensuring smooth, safe, and efficient facility operations.
  • Develop and implement operational policies, procedures, and service standards.
  • Oversee housekeeping, security, parking, customer service, and overall facility management.
  • Ensure high operational standards to enhance customer and tenant experiences.

Engineering & Maintenance

  • Oversee maintenance, repair, and upgrades of all building systems, including HVAC, electrical, plumbing, fire protection, and structural facilities.
  • Develop preventive maintenance programs to maximize asset reliability and minimize downtime.
  • Lead engineering improvement projects, renovations, and capital works from planning through completion.

Asset Management

  • Develop and implement asset lifecycle management strategies.
  • Monitor facility conditions through regular inspections and asset audits.
  • Ensure all assets are properly maintained, documented, and optimized throughout their lifecycle.

Safety & Compliance

  • Ensure compliance with all local regulations, building codes, fire safety, and environmental standards.
  • Develop and maintain safety policies, emergency response plans, and risk management procedures.
  • Coordinate with government authorities and regulatory agencies when required.

Financial & Vendor Management

  • Manage operational and engineering budgets while identifying cost-saving opportunities.
  • Monitor operational expenses and project costs.
  • Manage vendor relationships, negotiate service contracts, and ensure service quality meets company standards.

Project Management

  • Lead facility improvement projects, renovations, and operational initiatives.
  • Develop project plans, budgets, timelines, and resource allocation.
  • Coordinate with internal departments, consultants, contractors, and external vendors to ensure successful project delivery.

Tenant & Stakeholder Management

  • Serve as the primary contact for facilities-related tenant matters.
  • Build strong relationships with tenants, contractors, and service providers.
  • Support leasing and commercial teams by ensuring operational readiness and excellent tenant service.

Leadership

  • Lead, mentor, and develop the Operations & Facilities team.
  • Drive a culture of operational excellence, accountability, safety, and continuous improvement.
  • Monitor KPIs and implement initiatives to improve operational performance and customer satisfaction.

Job Requirements

Requirements

  • Bachelor's degree in Engineering, Facilities Management, Business Administration, Property Management, or a related field.
  • Minimum 5–7 years of experience in mall operations, facilities management, property management, or commercial real estate.
  • Proven experience leading operations and engineering teams within shopping malls, mixed-use developments, retail, or commercial properties.
  • Strong understanding of building systems, preventive maintenance, HVAC, electrical, plumbing, fire safety, and engineering best practices.
  • Experience managing operational budgets, capital expenditure, and vendor contracts.
  • Strong leadership, stakeholder management, and decision-making skills.
  • Excellent problem-solving and project management abilities.
  • Strong communication skills with the ability to work effectively across multiple functions.
  • Customer-focused mindset with a commitment to delivering an exceptional visitor and tenant experience.

Preferred Qualifications

  • Master's degree or professional certification in Facilities Management, Engineering, or Property Management is an advantage.
  • Experience managing large-scale shopping malls, mixed-use developments, or lifestyle destinations.
  • Strong knowledge of regulatory compliance, risk management, and sustainability initiatives.
  • Experience driving operational improvements, asset optimization, and cost-efficiency programs.
  • Proficiency in English is preferred.