Job Description

We are looking for a Solutions Engineer who can bridge the gap between technology and customers. You will work across the full customer journey, from pre-sales technical discussions and solution design through implementation, integration, and early adoption.

This is a highly customer-facing role suited to someone who enjoys combining technical problem-solving, solution design, and stakeholder engagement. You will work closely with enterprise customers to understand their requirements, design practical solutions, and ensure successful deployment.

Key Responsibilities

• Partner with the Sales team on technical customer engagements, including product demonstrations, requirements gathering, solution scoping, and technical discussions.

• Understand customer business and technical requirements and translate them into practical solution designs and deployment approaches.

• Work directly with customers during implementation, including configuration, integration, troubleshooting, and technical support.

• Develop and deliver Proofs of Concept (POCs) to demonstrate solution capabilities and address customer requirements.

• Work with customer technical teams and business stakeholders to ensure solutions are implemented effectively.

• Serve as a technical bridge between customers and internal Product and Engineering teams, providing feedback and insights from customer engagements.

• Support customers through onboarding, implementation, and early-stage adoption.

• Address customer questions related to APIs, integrations, architecture, security, and technical requirements.


Job Requirements

• Experience in a technical, customer-facing role, with the ability to communicate effectively with both technical and business stakeholders.

• Background in software, cloud, data, AI/ML, or enterprise technology through professional experience, education, or self-learning.

• Working knowledge of APIs, system integrations, and software/system architecture.

• Strong communication and presentation skills in Thai and English.

• Strong problem-solving skills with a hands-on and proactive approach.

• Comfortable working in a fast-moving environment and learning new technologies quickly.

• Willingness to work directly with customers and occasionally work alongside customer teams during implementation.

 

Preferred Qualifications:

• Experience with LLMs, Generative AI, or AI-related solutions.

• Experience in Solutions Engineering, Solution Consulting, Pre-Sales Engineering, Technical Consulting, or a similar role.

• Exposure to enterprise software sales cycles and customer solution development.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a

related technical field.

• Experience working in a startup or fast-paced technology environment.

• Understanding of enterprise data, security, governance, or cloud environments.