Job Description

Transformation Project Manager (Financial Service sector)

Location: Malaysia
Employment type: Full-time

About the company

We are a technology and business services provider supporting organizations across Malaysia and the wider region. Our teams help clients modernize operations, build and manage digital platforms, improve customer experiences, and use data responsibly. Bringing together consulting, engineering, cloud, cybersecurity, and business process expertise, we deliver practical solutions that help clients adapt, improve performance, and create lasting value. We also invest in local talent and continuous learning.

Role overview

We are seeking an experienced Transformation Project Manager to lead complex transformation initiatives for insurance and banking clients. You will guide projects from definition through delivery, aligning business and technology teams around measurable outcomes. Initiatives may include operating-model changes, process improvement, core and digital platform modernization, customer experience enhancement, and data or automation programs.

 

Key responsibilities

  1. Lead end-to-end transformation projects, including scope definition, planning, execution, governance, risk management, and transition to business-as-usual.
  2. Manage project teams and coordinate business, technology, operations, vendor, and client stakeholders across locations and functions.
  3. Establish effective governance, including steering committees, status reporting, decision logs, RAID management, and escalation pathways.
  4. Work with insurance and banking stakeholders to understand business processes, customer needs, operational constraints, and regulatory considerations.
  5. Oversee delivery of process, platform, data, cloud, and digital initiatives, ensuring solutions meet agreed business and technical requirements.
  6. Plan and support business readiness, communications, training, testing, cutover, adoption, and benefits realization.
  7. Build trusted client relationships and contribute to proposals, account growth, and the development of project management practices where appropriate.

 


Job Requirements

Requirements

  1. Bachelor’s degree in Business, Information Technology, Engineering, Finance, or a related discipline; equivalent relevant experience will also be considered.
  2. At least 3-7 years of project or program delivery experience, including substantial responsibility for complex transformation initiatives.
  3. Experience delivering projects in health insurance, life insurance, broader insurance, financial services, or another regulated industry.
  4. Demonstrated ability to manage end-to-end delivery across business and technology workstreams, with accountability for scope, schedule, budget, risks, and outcomes.
  5. Working knowledge of insurance operations and processes, such as policy administration, claims, underwriting, distribution, customer servicing, or related functions.
  6. Experience with one or more transformation areas, such as operating-model redesign, process optimization, digital platforms, core-system modernization, data, cloud, or automation.
  7. Strong stakeholder management skills, including the ability to engage senior executives, facilitate decisions, resolve competing priorities, and communicate complex topics clearly.
  8. Sound knowledge of project governance, planning, financial tracking, RAID management, change control, testing, cutover, and business readiness.
  9. Ability to lead multidisciplinary teams and work effectively with consulting, engineering, cybersecurity, data, cloud, operations, and external delivery partners.
  10. Strong analytical, problem-solving, negotiation, and organizational skills, with a practical and adaptable approach to delivery.
  11. Excellent written and spoken English. Proficiency in Chinese or Cantonese.
  12. Professional project management certification, such as PMP, PRINCE2, or an equivalent qualification, is preferred.
  13. Experience with Agile, Scrum, or hybrid delivery approaches and common project management tools is an advantage.
  14. Willingness to travel when required for client or project commitments.

 

Personal attributes

  1. Accountable, composed, and outcomes-focused, with the confidence to raise risks and recommend practical solutions.
  2. Collaborative and culturally aware, able to build productive relationships across client and delivery teams.
  3. Committed to responsible use of data, high-quality delivery, continuous learning, and the development of local talent.