Job Description

Key Responsibilities

Business and Financial Performance

  1. Develop the annual budget and business plan, covering revenue, operating costs, manpower and capital expenditure, and present these for management approval.
  2. Drive revenue, gross operating profit (GOP) and profitability across rooms, food and beverage, events and other revenue streams.
  3. Partner with Sales, Marketing and Revenue Management to optimise occupancy, average daily rate (ADR) and revenue per available room (RevPAR).
  4. Review financial performance against budget, identify variances and implement timely corrective actions.
  5. Manage operating expenses and improve manpower productivity across departments.

Operations and Guest Experience

  1. Oversee the resort’s daily operations, including Front Office, Housekeeping, Food and Beverage, Engineering, Sales and Security.
  2. Maintain consistent service delivery, facilities and product standards throughout the property.
  3. Review guest feedback and online reputation, and lead initiatives to improve satisfaction and resolve recurring issues.
  4. Monitor competitors, customer preferences and market trends to keep the resort’s offering and pricing relevant and competitive.

People Leadership

  1. Lead, coach and develop Heads of Department, setting clear expectations and building a strong succession pipeline.
  2. Oversee manpower planning, recruitment, training, performance management and staff retention.
  3. Foster a collaborative, accountable and service-focused culture across the resort.

Asset, Compliance and Safety

  1. Work closely with Engineering to maintain the property’s physical condition and plan capital investment, refurbishment and maintenance works.
  2. Ensure compliance with applicable statutory, licensing, workplace safety, security and hygiene requirements.
  3. Oversee emergency preparedness, business continuity and crisis management.
  4. Provide regular, accurate updates on resort performance, risks and key initiatives to the VP Operations and senior management.

Job Requirements

Requirements

  1. Degree or Diploma in Hospitality Management or an equivalent qualification.
  2. At least 10 years of hotel operations experience, including a minimum of 3 years as a Hotel Manager, Resort Manager, Executive Assistant Manager or in an equivalent senior leadership role.
  3. Experience in a resort or leisure property is an advantage.
  4. Demonstrated success in budgeting, profit and loss management, revenue growth and cost control.
  5. Strong leadership, interpersonal and communication skills, with the ability to engage and influence teams at all levels.
  6. Good knowledge of Singapore hospitality operations and relevant regulatory requirements.
  7. A hands-on, commercially minded approach, with a strong commitment to guest satisfaction, service quality and team development.