Job Description

  1. 1. Internal Integration & Team Empowerment: Gain the absolute trust of the 8–10 air freight operations staff
    (Export/Import), streamline daily workflows, and protect/support the team while driving operational excellence.
  2. External Stakeholder & Issue Management: Take charge of high-stakes airline/consolidation/customer
    relations, actively participate in necessary external networking/evening settings alongside management, and swiftly neutralize operational friction.
  3. Collaboration with Leadership: Establish a tight-knit communication loop with Country Manager and Head of Operation to ensure seamless alignment between sales promises and operational delivery.

Job Requirements

  1. Industry Experience: Minimum 10+ years of comprehensive experience in air freight forwarding operations (spanning both Export and Import sectors).
  2. Hands-on Operational Mastery: Deep, "hands-on-down-to-the-roots" understanding of air cargo operations, airline/consolidation networking, and customs/documentation procedures.
  3. Dual-Channel Communication Skills:
    a. Internal: Empathetic, detail-oriented, and persuasive communication style capable of earning the respect of
    high-performing, meticulous internal team members.
    b. External: Charismatic, resilient, and adaptable persona capable of navigating traditional, relationship-heavy, and sometimes rough/macho industry environments (airlines, partners, key accounts, evening social settings).
  4. Crisis & Complaint Management: Proven capability to step into volatile customer or vendor disputes, calm
    tensions, and formulate practical operational solutions.
  5. Language: Professional working prociency in both Korean and English (frequent interaction with German
    Country Manager and global network)