Job Description

What You Will Own

Commercial Results
• Translate the brand's retail direction into a clear boutique plan with sales, client and operational targets
• Read performance data closely, spot where the next growth will come from, and act on it
• Report on trading, operations and market insights to regional leadership, with practical recommendations
• Contribute to regional and head office projects, bringing a ground-level view of the market

The Boutique
• Set and hold the standard for service, visual presentation and daily execution
• Keep stock control, security and compliance tight and in line with company procedures
• Make sure the boutique runs smoothly so the team can focus on clients Clients
• Grow a loyal client base through personal relationships, private appointments, events and after-sales care
• Drive new client acquisition while deepening engagement with existing collectors
• Treat the CRM as a business tool, ensuring client data is complete, accurate and used to generate opportunities
• Act as the face of the brand in the boutique and across the wider luxury community

People
• Hire, onboard and grow a team of client advisors, setting clear goals and coaching them to reach them
• Build a culture where people share knowledge, support each other and take pride in client service
• Identify future leaders and plan for succession within the boutique


Job Requirements

What You Will Bring
• 8 years or more in luxury retail, hospitality or another high-touch client environment, with people management experience
• A track record of leading teams to strong commercial results in a luxury or premium setting
• Deep understanding of clienteling and long-term relationship building with high-value clients
• Solid operational discipline across inventory, processes and store standards
• A coaching leadership style that develops people, not just manages them
• Confidence engaging and influencing everyone from new joiners to senior stakeholders
• Sharp analytical thinking and a practical, solutions-focused approach
• Working knowledge of CRM systems, Microsoft Office and retail reporting tools
• Energy and composure in a fast-moving environment
• Fluent English