Job Description
The Retail Training Specialist, SEA will be responsible for providing hands-on training for retail staff/frontline on the company's products and the customer journey/services. They will also focus on teaching soft skills to engage high net worth/VICs effectively.
Job Requirements
-
Experience in delivering hands-on retail training, including product knowledge and customer service journey.
-
Ability to coach and develop soft skills for engaging high-net-worth/VIC clients.
-
Strong understanding of the ultra-luxury industry, standards, and clientele expectations.
-
Exceptional attention to detail with a passion for elevating the client experience.
