Job Description
• Lead retail operations and dealer network performance for a renowned luxury automotive company.
• Drive business growth, dealer profitability, and premium customer experience initiatives across the network.
• Partner closely with dealership stakeholders to elevate operational excellence and retail performance standards.
• Analyse sales performance, market trends, and operational KPIs to identify strategic growth opportunities.
• Spearhead initiatives to enhance dealer efficiency, customer satisfaction, and overall business performance.
• Gain strong exposure to strategic operations, network development, and high-level stakeholder management within the premium automotive industry.
Job Requirements
• Bachelor’s Degree in Business, Marketing, Sales, or related field.
• Minimum 10 years of experience in automotive retail, dealer operations, or network management.
• Strong understanding of dealer operations, retail performance, aftersales, and customer experience management.
• Proven ability to manage dealer relationships, operational KPIs, and business performance.
• Experience in premium/luxury automotive brands or dealership networks is highly preferred.
• Strong commercial acumen, analytical thinking, and stakeholder management skills.
• Familiarity with Dealer Management Systems (DMS), CRM platforms, and operational reporting tools.
About the Company
A leading premium automotive distributor and assembler in Malaysia, the company represents a well-established luxury mobility marque known for its strong brand heritage, customer experience standards, and high-quality engineering. The organisation operates across retail, aftersales, and brand experience functions, with a strong emphasis on premium customer engagement, product launches, experiential marketing, and long-term brand positioning within the competitive luxury automotive landscape.
