Job Description

Customer & Account Development

  • Manage assigned strategic B2B accounts and serve as the main contact for customers.

  • Develop strong, long-term relationships with key decision-makers and business partners.

  • Gain a clear understanding of customers’ business objectives, challenges, and operational requirements.

  • Identify opportunities to strengthen customer partnerships and expand existing accounts.

Commercial & Sales Planning

  • Create and implement account-specific sales plans in line with business objectives.

  • Drive revenue growth through new business opportunities, upselling, and cross-selling.

  • Monitor account performance and sales results, identifying areas for improvement and growth.

  • Use customer and sales data to develop meaningful business insights and recommendations.

Cross-functional Coordination

  • Work closely with Marketing, Supply Chain, Finance, and other relevant functions to support customer requirements.

  • Coordinate internally to ensure products and services are delivered according to agreed expectations.

  • Communicate customer feedback and requirements to relevant internal teams.

Market & Business Insights

  • Monitor FMCG, food service, and related market developments.

  • Track competitor activities, customer trends, and changing market conditions.

  • Identify potential business opportunities and provide recommendations for product or service development.

  • Support the business in responding effectively to evolving customer needs.

Performance Management & Reporting

  • Prepare regular updates and reports covering account performance, sales trends, forecasts, and business opportunities.

  • Track key commercial indicators, including sales volume, market share, and profitability.

  • Provide accurate forecasts and relevant insights to support business planning and decision-making.


Job Requirements

Education & Professional Experience

  • Bachelor’s degree in Business Administration, Marketing, or a related discipline.

  • Minimum 5 years of relevant experience in Account Management, Key Account Management, or Sales, preferably within the FMCG industry.

  • Experience working with B2B customers is required.

  • Experience handling customers in Coffee & Tea chains, QSR, or similar food service channels is highly relevant.