Job Description

1. Leadership & Team Management


- Provide functional and disciplinary leadership to the workshop team, ensuring high performance, engagement, and professional development.


- Monitor and evaluate individual and team performance, provide regular feedback, and implement corrective actions when necessary.


- Foster a culture of collaboration, accountability, and continuous learning.


- Lead change management initiatives and drive continuous improvement to enhance team capabilities.


2. Workflow & Operational Efficiency


- Monitor workload distribution and task prioritization to ensure timely completion of work in accordance with lead-time objectives.


- Collaborate with Customer Service and Administration teams to streamline operations and meet customer needs and expectations.


- Implement strategies outlined by the Technical Manager or Director of Operations to improve productivity and operational effectiveness.


- Conduct regular process evaluations to identify inefficiencies and implement improvements.


3. Communication & Coordination


- Maintain clear and effective communication within the workshop and across other departments.


- Act as the primary liaison between the Workshop and Service Administration teams, ensuring alignment on priorities and objectives.


- Address workshop-related concerns proactively and collaborate with the Final Control section to resolve quality issues.


4. Quality Assurance & Compliance


- Uphold and enforce the company's quality standards, ensuring compliance with company guidelines.


- Identify training needs to maintain team proficiency in watchmaking techniques, tools, and company standards.


- Ensure compliance with health, safety, and workplace regulations to maintain a safe and compliant working environment.


5. Process Improvement & Innovation


- Drive continuous improvement initiatives by analyzing workflows and implementing best practices.


- Lead projects focused on optimizing productivity, reducing turnaround time, and enhancing overall service quality.


- Leverage technology and data-driven decision-making to improve workshop operations.


6. Special Projects & Other Responsibilities


- Undertake special projects and assignments as directed by the Technical Manager or Director of Operations.


- Support business transformation initiatives aimed at enhancing after-sales service capabilities.


Job Requirements

Education & Qualifications


- A relevant technical educational background is required, preferably a diploma or degree in a technical or engineering field.


- Strong manual dexterity and technical aptitude are essential.


Professional Experience


- A minimum of two years of leadership or supervisory experience in an after-sales service environment.


Required Skills & Competencies
1. Technical Expertise

- Comprehensive knowledge of the company's technical standards and after-sales service protocols.


- Strong understanding of watch repair techniques, quality control processes, and service management best practices.


2. Leadership & Management


- Proven ability to lead, motivate, and develop a team of skilled professionals.


- Strong organizational and decision-making skills, with the ability to manage multiple priorities.


3. Problem-Solving & Process Optimization


- Strong analytical and problem-solving abilities to address operational challenges.


- Experience in workflow optimization and process improvement.


4. Communication & Collaboration


- Excellent verbal and written communication skills to facilitate effective cross-functional collaboration.


- Ability to communicate and coordinate effectively with colleagues at all organizational levels.


5. Analytical Tools & Systems


- Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.


- Ability to learn and effectively use internal systems, such as the Watch Repair System (WRS).


6. Language Skills


- English proficiency is required.