Job Description

  • Provide installation, preventive maintenance, troubleshooting, repair, and technical support for life science and biopharma instruments throughout South Korea.
  • Perform equipment qualification and validation activities, including IQ/OQ and system performance verification. 
  • Serve as the primary technical contact for customers, ensuring timely issue resolution and high customer satisfaction. 
  • Deliver technical training and support to customers, distributors, and internal stakeholders.
  • Support sales activities through instrument demonstrations, evaluations, and technical consultations. 
  • Maintain accurate service records, documentation, installed-base information, and spare parts inventory.
  • Collaborate closely with sales, applications, distributors, and global technical teams to drive business growth and service excellence.

Job Requirements

  • Bachelor's degree in Biomedical Engineering, Engineering, Life Sciences, Biotechnology, or a related scientific discipline.
  • 3+ years of field service, technical support, or engineering experience within life sciences, laboratory instruments, diagnostics, medical devices, or biopharma environments.
  • Hands-on experience installing, maintaining, troubleshooting, and repairing analytical or laboratory instrumentation.
  • Familiarity with equipment qualification, validation, IQ/OQ, GMP, or regulated laboratory environments is highly preferred.
  • Strong customer-facing communication skills with the ability to deliver technical training and build long-term customer relationships.
  • Self-driven, independent, and comfortable working in a fast-paced, growth-oriented environment with frequent travel.
  • Business-level English communication skills for collaboration with regional and global teams