Job Description

  • Lead and develop the Korea service organization across both Bio and Clinical businesses, including hiring, coaching, and performance management.
  • Build scalable service processes, standards, and infrastructure to support business growth while maintaining operational efficiency.
  • Own and execute service business strategies to grow service contracts, consumables sales, spare parts revenue, and overall service profitability.
  • Manage relationships with customers, distributors, and key accounts while ensuring consistent nationwide service quality and customer satisfaction.
  • Lead distributor capability development through technical training, qualification programs, joint customer visits, and service governance.
  • Partner closely with Sales, Marketing, Operations, and Global Technical Service teams to drive post-sales excellence and identify new business opportunities. 
  • Remain hands-on with field activities including installations, troubleshooting, demonstrations, validations, exhibitions, and technical escalations when required.

Job Requirements

  • Bachelor's degree or higher in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related technical discipline.
  • Minimum 7 years of experience within laboratory instruments, life sciences, clinical diagnostics, medical devices, bioprocessing, or related industries.
  • Proven people leadership experience, including building, managing, and developing service teams.
  • Strong understanding of service business models, including service contracts, preventive maintenance programs, post-warranty service revenue, installed-base monetization, and service P&L ownership.
  • Experience managing distributor service networks, technical training, service quality control, and nationwide customer support structures.
  • Solid technical expertise in laboratory, life science, bioprocessing, analytical, or clinical diagnostic instrumentation, with hands-on field service experience.
  • Commercially minded leader with strong customer-facing skills, business-level English, and the ability to identify growth opportunities while operating in a fast-paced, entrepreneurial environment.